Service Desk

Connect 3

• How to access Connect
• Connect Username & Password Reset Instructions
• How to access Homework on Connect

Parents Evening System 1

• How to access Parents Evening system

Changing/Forgotten your Password 3

• How to change Password in School
• How to change password at Home
• How to reset lost password outside of school

Security 2

• Setting up 2 factor authentication
• Add Additional 2fa Methods

Virtual Meetings 4

• How to join a Virtual Meeting (From Email Link)
• How to join a Virtual Meeting - Web & Desktop Version
• How to join a Virtual Meeting - Mobile/Tablet
• How to schedule a Teams Meeting

Logging on to Teams 3

• Logging onto Teams - Web Version
• Logging on to Teams - iPhone/iPad
• Logging on to Teams - Android Phone/Tablets

Teams Overviews 1

• Microsoft Teams - Getting Started (Students)

Chat 1

• How to Chat in Teams

Misc 0

Video Training Guides 1

• Teams Training Videos - Staff

FAQ 2

• OneDrive for Business - Migration
• Onedrive for Business - FAQ

Basics 0

Accessing Onedrive 3

• Accessing Onedrive via Web Browser
• Accessing OneDrive on a School Computer
• Accessing Onedrive on Teams

Troubleshooting 3

• I can't access my files!
• I can't sync/download or print files at home
• Where’s my downloads folder?

Accessing Streams 1

• Accessing Streams on Mobile

Recording Videos 2

• Recording your desktop
• Recording a Video with Streams - iOS/Android

Uploading Videos 0

Accessing Email 2

• Accessing E-Mail on iPhone/iPad
• Accessing E-Mail on Android

Remote Access 2

• What is Remote Access?
• How to access Remote Access

Free Software for Home Use 2

• How to download Office at home
• Download Adobe Creative Cloud (Until 31st May 2020)

Printers 2

• Printers not appearing
• No Valid Accounts (PaperCut)

How to view staff guides 1

• Please login to view all staff guides