Service Desk

Connect 3

• How to access Connect
• Connect Username & Password Reset Instructions
• How to access Homework on Connect

Parents Evening System 1

• How to access Parents Evening system

Changing/Forgotten your Password 4

• How to change your Password in School
• How to change password at Home
• How to reset password in school
• How to reset lost password outside of School

Security 2

• Setting up 2 Factor Authentication
• Add Additional 2 Factor Authentication Methods

Teams Overviews 1

• Microsoft Teams - Getting Started (Students)

Logging on to Teams 3

• Logging onto Teams - Web Version
• Logging on to Teams - iPhone/iPad
• Logging on to Teams - Android Phone/Tablets

Virtual Meetings 13

• How to join a Virtual Meeting (From Email Link)
• How to join a Virtual Meeting - Web & Desktop Version
• How to join a Virtual Meeting - Mobile/Tablet
• How to schedule a Teams Meeting
• Allow attendees to bypass lobby

See all 13 articles

Chat 1

• How to Chat in Teams

Channels 2

• How to Stop Replies on Channel Posts
• How to moderate channels

Misc 3

• How to Mute Students in a Teams Area - Guide
• How to Upload Files to Teams Areas via iPhone and iPad
• How to Upload Files to a Teams Area via Android

Video Training Guides 5

• Teams Training Videos - Staff
• How to Activate Class Teams - Video
• How to Create a Self Marking Quiz - Video
• How to Upload Files on a Computer to Teams - Video
• How to Download Meeting Attendance (Video)

FAQ 2

• OneDrive for Business - Migration
• Onedrive for Business - FAQ

Basics 0

Accessing Onedrive 3

• Accessing Onedrive via Web Browser
• Accessing OneDrive on a School Computer
• Accessing Onedrive on Teams

Troubleshooting 3

• I can't access my files!
• I can't sync/download or print files at home
• Where’s my downloads folder?

Accessing Streams 1

• Accessing Streams on Mobile

Recording Videos 2

• Recording your desktop
• Recording a Video with Streams - iOS/Android

Uploading Videos 0

Accessing Email 2

• Accessing E-Mail on iPhone/iPad
• Accessing E-Mail on Android

Remote Access 2

• What is Remote Access?
• How to access Remote Access

Free Software for Home Use 2

• How to download Office at home
• Download Adobe Creative Cloud (Until 31st May 2020)

How to view staff guides 1

• Please login to view all staff guides

Printers 2

• Printers not appearing
• No Valid Accounts (PaperCut)